Frequently asked questions

We do. If it's a flower we can find at the market, we bring it in on our next market day; since we go three days a week, the wait isn't long. If you want a specific flower or color, let us know in advance and we'll note it for that day.

We deliver ourselves to Notting Hill and its surroundings. For same-day delivery, the order needs to come in before noon, otherwise it's delivered the next day. We note down the address and delivery time, and write the card message exactly as you tell us.

Cut flowers are a living product, so we don't accept returns. But if there's a problem — if the flower opened earlier than expected or was damaged in transit — call us and we'll replace it. It's the same for potted plants; if there's an issue, bring it in and we'll take a look.

They do. For office subscription arrangements, we discuss it separately since it's a recurring job. For bulk table setups like weddings, we visit the venue and calculate the price based on the number and size of the tables — we don't give an estimated figure.

You can pay by cash or card. If you're ordering remotely, we talk on the phone and take payment by bank transfer or card. For office subscriptions, you can also pay in full at the end of the period.